Privacy Policy

Last updated: August 8, 2026 · Effective: August 8, 2026

This Privacy Policy explains how Extreme Roofing Solutions, LLC (“ERS,” “we,” “us”) collects, uses, and shares information in connection with Instant Metal Quote (“IMQ,” the “Service”). IMQ is a business tool used by roofing contractors (“Customers”) to prepare quotes for their clients (“Homeowners”).

1. Information we collect

Account data - name, email, phone, company, and role for users who sign in (including via Google Sign-In). Quote & project data - property addresses, measurements, and Homeowner contact details that a Customer enters to prepare a quote. Payment data - only for Customers (contractors) paying ERS for the Service; handled by QuickBooks / Intuit, and we never receive or store full card numbers. Homeowners do not pay through IMQ. A quote shared with a Homeowner is an estimate they can accept or decline, not a checkout, so we hold no Homeowner payment details at all. Technical data - IP address, device/browser info, and security/audit logs.

2. How we use information

To provide and operate the Service, generate quotes, process subscription and deposit payments, authenticate users, maintain security and audit trails, provide support, and comply with law.

3. How we share information

With the Customer (contractor) on whose behalf data is processed; with service providers that power the Service - QuickBooks / Intuit (payments), Google (sign-in, and address lookup while you type an address), Anthropic (the in-app support assistant, and automated reading of measurement reports you upload), and our internal ERS CRM (account/profile records); and as required by law. Email is sent from mail servers operated by ERS, not handed to a third-party email provider. For Homeowner personal information entered by a Customer, ERS acts as a processor/service provider on that Customer’s behalf under our Data Processing Addendum.

4. Data retention

We retain account and quote data for as long as your account is active, because a quote is a business record you may need to refer back to, and afterwards for as long as legal, tax and audit obligations require. You can ask us to delete your account at any time: we anonymize the personal information on it, clear its credentials and sign out its sessions, keeping only a non-identifying record so past quotes and invoices stay internally consistent.

5. Your rights

Depending on your residency (e.g., the Florida Digital Bill of Rights, CCPA/CPRA, or GDPR), you may have rights to access, correct, delete, or export your personal information, and to opt out of certain processing. To exercise these rights contact us at info@extremeroofingsolutions.org. Customers can also request export or deletion of an account’s data from within the Service.

6. Cookies

IMQ uses only essential cookies required to sign you in and keep your session secure. We do not use advertising or third-party analytics trackers. If that changes, we will update this policy and provide consent controls where required.

7. Security

We use industry-standard safeguards including encrypted transport (HTTPS), hashed passwords, signed file access, and audit logging. No method of transmission or storage is perfectly secure.

8. Children

The Service is a business tool not directed to children under 13, and we do not knowingly collect their data.

9. Changes

We may update this policy; material changes will be posted here with a new effective date.

10. SMS text messaging

Consent. ERS sends SMS text messages only to people who have given prior express consent by affirmatively opting in - for example by ticking an unchecked consent box next to the phone number field on one of our forms. Consent to receive SMS is never a condition of purchase or of using the Service.

What we send. Account and quote notifications, such as a quote being ready, a document awaiting signature, or a change to your account. We do not send marketing or promotional SMS messages.

Frequency and cost. Message frequency varies. Message and data rates may apply, depending on your mobile plan.

Stopping messages. Reply STOP to any message to end all further messages. You will receive one final confirmation. Reply HELP for help, or contact us at the address below. Reply START to resubscribe.

Carriers. Carriers are not liable for delayed or undelivered messages, and delivery depends on your carrier’s network.

Your mobile number and opt-in data. We will not sell, rent, or share your mobile number or SMS opt-in data with third parties or affiliates for marketing or promotional purposes. All the sharing categories described in section 3 exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties. Messages are sent on our behalf by our messaging provider solely to deliver them to you.

11. Contact

Extreme Roofing Solutions, LLC - 12574 Flagler Center Blvd, Suite 101 #1016, Jacksonville, FL 32258 - info@extremeroofingsolutions.org.